CASE STUDY

Texas A&M University – Corpus Christi

Facing limitations from a decades-old, homegrown IAM system managing over 143,000 identities, Texas A&M University–Corpus Christi sought a modern, scalable solution. Challenges included poor documentation, manual workflows, limited automation, and slow change management. By implementing Fischer Identity, the university replaced its legacy processes with a configurable, enterprise-grade platform focused on user lifecycle automation and self-service. The results included streamlined identity workflows, reduced risk of orphaned accounts, enhanced user experience, and improved compliance—all while reducing help desk volume and freeing IT resources to focus on strategic priorities.
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Texas A&M University – Corpus Christi Modernizes Identity Management with Fischer Identity

The Challenge

Texas A&M University – Corpus Christi (TAMU-CC) was reliant upon a homegrown identity management solution that was handling 143,000 identities. The solution began as a task for a student worker who was later hired and managed the solution for over 20 years. There were some common challenges that were being experienced from similar in house developed solutions:

  • Limited documentation existed to explain the current IAM processes.
  • Introducing changes was slow and required executive-level approvals.
  • Manual, paper-based workflows were still in use.
  • Lack of automation made it difficult to promptly disable accounts, increasing the risk of orphaned identities.

How Fischer Helped

Texas A&M University–Corpus Christi selected Fischer Identity for its proven expertise in higher education and its comprehensive suite of identity management solutions. The university prioritized implementing user lifecycle management and self-service functionality—key components that directly supported student success and institutional efficiency.

Core IAM use cases implemented during the initial implementation included:

  • Automation of employees/student identities for provision/deprovision from Sources of Authority (SOA)
  • Self-Service portal for requesting affiliate/guest/Active Directory Service Accounts/Privileged AD Account/MySQL Database/departmental web/individual web identities automated with approvals where appropriate
  • Student identities deleted 365 days after a status date from Banner view and employee identities deleted 180 days after termination from Workday view

The Outcome

Replacing the institution’s homegrown IAM processes with Fischer Identity’s platform led to major advancements in operational efficiency, user experience, and overall security posture through streamlined, automated identity processes, including:

  • Streamlined Identity Tasks: Simplified processes for identity claiming, profile updates, and MFA enrollment enhanced the user experience.
  • Reduced Account Sprawl: Consolidating accounts lowered password fatigue and minimized security risks.
  • Enhanced Self-Service: Expanded self-service capabilities reduced reliance on IT and empowered end users.
  • Timely Access Through Automation: Users now receive the right access at the right time, minimizing delays and errors.
  • Lowered Help Desk Volume: Automated provisioning and password management significantly reduced service desk calls, resulting in measurable time and cost savings.
  • Improved Collaboration: Single Sign-On (SSO) and federation support boosted research and cross-campus collaboration.
  • Error Reduction: Manual processes were automated, reducing the risk of human error.
  • Stronger Compliance: Automated audit and reporting processes led to perfect identity audit scores.
  • Operational Efficiency: Reduced administrative burden allowed IT teams to focus on strategic initiatives.
  • Future-Ready Infrastructure: The identity system now supports rapid integration of new connected systems.

About Texas A&M University – Corpus Christi

Texas A&M University – Corpus Christi is a vibrant Doctoral Research Institution recognized for its academic programs and renowned faculty. Undergraduate, master’s, and doctoral students choose from more than 85 academic programs, and students benefit from individualized and immersive learning experiences. The university is one of 135 institutions listed as an R2-High Research Activity campus by the Carnegie Commission on Higher Education. It is the premier, doctoral-granting institution in South Texas, supporting a UAS test site, two institutes, and more than 40 research centers and labs that proudly continues its heritage of teaching excellence, innovation, and community engagement as part of the Texas A&M University System.

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Texas A&M University – Corpus Christi

Facing limitations from a decades-old, homegrown IAM system managing over 143,000 identities, Texas A&M University–Corpus Christi sought a modern, scalable solution. Challenges included poor documentation, manual workflows, limited automation, and slow change management. By implementing Fischer Identity, the university replaced its legacy processes with a configurable, enterprise-grade platform focused on user lifecycle automation and self-service. The results included streamlined identity workflows, reduced risk of orphaned accounts, enhanced user experience, and improved compliance—all while reducing help desk volume and freeing IT resources to focus on strategic priorities.

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