CASE STUDY

VITAS Healthcare

To support its mobile workforce and meet strict healthcare regulations, VITAS Healthcare replaced manual IAM processes with Fischer Identity’s cloud-based solution. By automating provisioning, enforcing policy-based access control, and streamlining audits, VITAS improved operational efficiency, reduced risk, and ensured timely access to critical systems—delivering better care and stronger compliance across the organization.
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VITAS Healthcare Strengthens Compliance and Audit Readiness with Fischer Identity

What They Faced

As the nation’s largest provider of end-of-life care, VITAS Healthcare faced a complex identity and access management (IAM) challenge driven by its highly mobile workforce and strict regulatory environment. Physicians, nurses, case workers, and mobile professionals needed fast, secure access to critical systems and patient data across varied care environments—including homes, hospice units, and hospitals. However, VITAS’ existing processes were heavily manual, leaving the organization vulnerable to delays, inconsistencies, and increased risk. Frequent access changes due to staff reassignment, hire, rehire, or separation required constant attention. Compliance with SOX, HIPAA, and HITECH demanded detailed audit trails and tight access controls, which were difficult to maintain without automation.

The organization needed an intelligent IAM solution capable of adapting to continuous workflow changes, ensuring timely, accurate access provisioning while reducing operational burden and meeting regulatory requirements.

“Providing access for the right people at the right facilities at the right time is critical to fulfilling VITAS’ mission of care.” — Director, Mobility and Process Automation

How Fischer Helped

VITAS partnered with Fischer Identity to implement a scalable, policy-driven IAM solution tailored to the dynamic needs of healthcare operations. The rollout was carefully phased, with each stage thoroughly validated to ensure expected behaviors before broader deployment.

Fischer’s Identity-as-a-Service® platform provided:

  • Policy-Based Access Control to determine entitlements based on user attributes.
  • Automated Provisioning and Deprovisioning across systems, reducing manual effort and increasing accuracy.
  • Identity Claiming and Self-Service Tools for users to manage credentials and access securely.
  • Delegated Approval Workflows to ensure oversight in access changes.
  • Audit-Ready Reporting to support compliance with SOX, HIPAA, and HITECH regulations.

Additionally, Fischer’s managed cloud infrastructure eliminated the need for VITAS to maintain its own IAM environment, saving on administrative and infrastructure costs while supporting scalability and business continuity.

“Fischer Identity is priceless in the context of compliance audits. We need the intelligent identity management solutions that automatically respond to continuous change in our workflow to ensure that access is correct across critical systems.” — Director, Mobility & Process Automation at VITAS Healthcare

The Outcome

With Fischer Identity in place, VITAS achieved measurable improvements in operational efficiency, compliance, and risk reduction:

  • Faster Access, Faster Care: Identity claiming and automation ensured caregivers had timely access to the systems they needed—accelerating patient care delivery.
  • Improved Compliance: Built-in reports and audit logs made it easy to meet auditor requests, reducing audit prep time from days to minutes.
  • Operational Efficiency: Automation replaced the manual effort equivalent to a full-time employee, enabling resources to focus on higher-value initiatives.
  • Risk Mitigation: Accurate, timely provisioning and deprovisioning helped prevent inappropriate access to electronic protected health information (ePHI).
  • Cloud-Based Flexibility: Fischer’s managed IAM service allowed VITAS to scale identity governance without infrastructure investment or additional overhead.

Fischer Identity became an essential part of VITAS’ compliance and mobility strategy—delivering reliable identity governance in support of care, security, and operational excellence.

“It’s important to judiciously introduce new technology and ensure that it behaves as expected. We didn’t take a ‘set it and forget it’ approach with the Fischer solution. We ‘set it and stared at it’ for months to validate solution integrity and derived value.” — Director, Mobility & Process Automation at VITAS Healthcare

About VITAS Healthcare

VITAS Healthcare is the nation’s largest provider of end-of-life care, employing over 11,000 professionals who provide care primarily in-home as well as in VITAS in-patient hospice units, hospitals, nursing homes, residential communities, and other care facilities. The VITAS name is derived from the Latin word for “lives” and symbolizes the VITAS mission: preserve the quality of life for those who have a limited time to live.

 

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VITAS Healthcare

To support its mobile workforce and meet strict healthcare regulations, VITAS Healthcare replaced manual IAM processes with Fischer Identity’s cloud-based solution. By automating provisioning, enforcing policy-based access control, and streamlining audits, VITAS improved operational efficiency, reduced risk, and ensured timely access to critical systems—delivering better care and stronger compliance across the organization.