solutions

Managed Identity Services™

Fischer’s Managed Identity Services go beyond traditional support—we become an extension of your team. Whether it’s resolving technical issues, implementing solution changes driven by evolving business needs, or keeping your IAM environment optimized, our experts are always on call. 

core managed identity services benefits.

Managed Identity Support Services

Our Managed Identity Support Services team ensure that your identity solution evolves with your business. Our dedicated support team is available 24x7x365 to resolve critical issues, assist with technical incidents, and facilitate solution change requests as your needs grow. Through our customer portal, you gain access to expert assistance, product documentation, technical bulletins, release downloads, and maintenance schedules—everything you need to keep your identity environment secure, efficient, and aligned with your goals.

Comprehensive Incident Resolution

From minor technical hiccups to complex challenges, Fischer delivers end-to-end incident support. Our experts quickly diagnose and resolve problems to keep your identity operations running smoothly.

Around the clock Critical Coverage

Downtime isn’t an option. Our Managed Identity Services team is on standby day and night to resolve high-priority incidents, ensuring uninterrupted access and security across your identity environment.

Seamless Solution Change Support

Stay agile with business-driven solution updates. Fischer’s team works directly with you to implement identity system changes that align with evolving organizational requirements—no hassle, no disruption.

Your Always-On Identity Hub

Access the Fischer Identity Support Portal anytime to submit tickets, download product releases, explore documentation, check maintenance schedules, and engage with a thriving community of identity professionals and other Fischer Identity customers.

Free Upgrades, No Strings Attached

All Fischer Identity-As-A-Service (IaaS®) infrastructure and product updates are included as part of your Fischer Identity subscription—delivered at no additional cost. We believe that ongoing innovation, security remediation, and platform enhancements should be standard, not optional. That’s why every client benefits from regular maintenance and feature updates without the burden of surprise fees or change orders. By including these updates as a core component of our managed service, Fischer ensures that your identity platform evolves with your business—keeping your environment secure, up to date, and aligned with the latest industry standards.

Predictable Maintenance Planning

To support operational planning, Fischer Identity publishes its maintenance schedule annually in advance. Clients have full visibility into when updates will be applied and what they will include, promoting transparency and reliability.

Seamless Product Enhancements

Clients benefit from monthly, managed product updates that deliver the latest features, functionality, and performance improvements. These updates are applied with minimal disruption, ensuring continuous innovation across your identity solution.

Proactive Security Updates

Our team performs monthly, managed infrastructure updates to address the latest security vulnerabilities. This ensures your identity environment remains protected and aligned with best practices in cybersecurity.

Upgrades Without the Guesswork

With Fischer Identity, staying current is effortless. Our Managed Identity Services include monthly, fully managed infrastructure and product updates—delivered at no additional cost. Each update addresses the latest security vulnerabilities and ensures clients benefit from the newest features and enhancements. And because we publish our maintenance schedule a full year in advance, clients always know exactly when updates will occur and what they include. No surprises, no disruptions—just consistent innovation and continuous protection.

premium managed identity service offerings

Premium Managed Identity Services That Align With Your Business Priorities.

Our Premium Managed Services offering are designed for organizations that demand flexibility, responsiveness, and proactive oversight. Clients receive an annual allotment of Professional Services hours to apply toward any solution changes, ensuring agility as business needs evolve. Extended support hours for non-critical incidents provide peace of mind beyond standard coverage, while the option to create a custom maintenance schedule allows your organization to align updates with your organization’s change and risk management processes. With proactive solution health monitoring and alerts, clients benefit from early detection and faster resolution—minimizing risk and maximizing performance.

standard

bronze

silver

gold

support

Comprehensive Support That Keeps Your Identity Environment Secure, Stable, and Future-Ready.

Product and Solution Support

Solution Health monitoring

flexibility

Flexible service delivery designed to support your unique operational needs and timelines.

annual solution change hours

30

75

125

175

managed product and infrastructure schedule

Create your own maintenance schedule*

availability

Support that aligns with your schedule, Fischer Identity has your back.

support hours

Monday – Friday

7am – 7pm ET

Monday – Friday

7am – 7pm ET

7 Days Per Week

7a – 7p ET

24 x 7

24×7 priority I and Priority II Support

24×7 Support for all priorities

*Sole Tenant Deployments Only

premium managed identity service offerings

Premium Managed Identity Services That Align With Your Business Priorities.

Our Premium Managed Services offering are designed for organizations that demand flexibility, responsiveness, and proactive oversight. Clients receive an annual allotment of Professional Services hours to apply toward any solution changes, ensuring agility as business needs evolve. Extended support hours for non-critical incidents provide peace of mind beyond standard coverage, while the option to create a custom maintenance schedule allows your organization to align updates with your organization’s change and risk management processes. With proactive solution health monitoring and alerts, clients benefit from early detection and faster resolution—minimizing risk and maximizing performance.

standard

Support

Comprehensive Support That Keeps Your Identity Environment Secure, Stable, and Future-Ready.

N
Product and Solution Support
N
Solution Health Monitoring

Flexibility

Flexible service delivery designed to support your unique operational needs and timelines.

N
30 Annual Solution Change Hours
N
Managed Product and infrastructure schedule

availability

Support that aligns with your schedule, Fischer Identity has your back.

N
support hours: Monday – Friday 7am – 7pm ET
N
24×7 priority I and Priority II Support

Bronze

Support

Comprehensive Support That Keeps Your Identity Environment Secure, Stable, and Future-Ready.

N
Product and Solution Support
N
Solution Health Monitoring

flexibility

Flexible service delivery designed to support your unique operational needs and timelines.

N
75 Annual Solution Change Hours
N
Managed Product and infrastructure schedule

availability

Support that aligns with your schedule, Fischer Identity has your back.

N
support hours: Monday – Friday 7am – 7pm ET
N
24×7 priority I and Priority II Support

silver

Support

Comprehensive Support That Keeps Your Identity Environment Secure, Stable, and Future-Ready.

N
Product and Solution Support
N
Solution Health Monitoring

flexibility

Flexible service delivery designed to support your unique operational needs and timelines.

N
125 Annual Solution Change Hours
N
Managed Product and infrastructure schedule
N
create your own maintenance schedule*

availability

Support that aligns with your schedule, Fischer Identity has your back.

N
support hours: 7a - 7p ET, 7 days per week
N
24×7 priority I and Priority II Support

gold

Support

Comprehensive Support That Keeps Your Identity Environment Secure, Stable, and Future-Ready.

N
Product and Solution Support
N
Solution Health Monitoring

flexibility

Flexible service delivery designed to support your unique operational needs and timelines.

N
175 Annual Solution Change Hours
N
Managed Product and infrastructure schedule
N
create your own maintenance schedule*

availability

Support that aligns with your schedule, Fischer Identity has your back.

N
support hours: 24x7 for all priorities

*Sole Tenant Deployments Only

Latest Posts

Identity Lifecycle Management in Higher Education: Addressing Multi-Role Users Lifecycle Management

Higher education institutions manage a diverse population of users who often hold multiple roles simultaneously. A user may transition between or simultaneously hold identities such as faculty, staff, student, retiree, alumni, and volunteer. This complex identity lifecycle requires a robust…

Fischer Identity Integrates with Microsoft Active Directory for Seamless Identity Management

Fischer Identity Integrates with Microsoft Active Directory for Seamless Identity Management

Fischer Identity vs. Oracle Identity Management: A Comprehensive Comparison

Key Takeaways Enhanced Secure Authentication: Implementing Identity and Access Management (IAM) solutions significantly strengthens organizational security through features like Single Sign-On (SSO) and Multi-Factor Authentication (MFA), while also ensuring compliance with industry standards. Improved User Experience: IAM solutions provide tools…

Why Fischer Identity’s Cloud IAM is the Best Choice Over On-Prem Competitors Continued

Choosing the right Identity and Access Management (IAM) solution is a critical decision for organizations balancing security, compliance, scalability, and cost-effectiveness. Traditional on-prem IAM solutions often require heavy customization, complex upgrades, and high maintenance costs. In contrast, Fischer Identity’s cloud-based…

The Critical Importance of Data Quality in AI-Driven IAM Solutions

AI-powered Identity and Access Management is only as effective as the data it relies on. This blog explores why clean, consistent, and complete identity data is essential for successful AI-driven IAM outcomes—covering common challenges, risks of poor data hygiene, and…

Fischer Identity’s SaaS IAM & IGA Managed Solution is the Best Choice for Cost-Effective, Secure Identity Management

Modern organizations demand secure, scalable, and cost-effective identity management. This blog explores why Fischer Identity’s SaaS-managed IAM & IGA solution outperforms traditional on-premises systems—offering faster deployments, no-code configuration, seamless cloud migration, and unmatched support. Learn how Fischer helps reduce costs,…

Google Workspace Identity Access Integration with Fischer Identity: Secure Your Digital Ecosystem

Google Workspace Identity Access Integration with Fischer Identity: Secure Your Digital Ecosystem

Fischer Identity vs. Okta: The Proven vs. The Newcomer in Cloud-Based IAM & IGA Solutions

Fischer Identity vs. Okta: The Proven vs. The Newcomer in Cloud-Based IAM & IGA Solutions

How to Achieve IAM Success

For mid-sized higher education institutions, implementing an Identity and Access Management (IAM) solution can feel like an insurmountable challenge. With limited staffing, tight budgets, and a lack of specialized IAM expertise, many schools struggle to know where to begin. However,…

The Future of Identity Governance and Administration (IGA)

In today’s digital-first world, organizations need a robust, secure, and scalable Identity Governance and Administration (IGA) solution that ensures seamless user access while maintaining the highest standards of security and compliance. Fischer Identity is the industry leader in IGA, providing…

Fischer Identity vs. Omada Identity: A Comprehensive Comparison

Fischer Identity vs. Omada Identity: A Comprehensive Comparison

Fischer Identity Supports AI-Powered Identity Source Systems in the Age of Intelligent Business Operations

The Rise of AI-Enabled ERP and Identity Systems Artificial Intelligence (AI) is revolutionizing Enterprise Resource Planning (ERP) and Identity & Access Management (IAM), transforming how businesses manage identities, security, and access control. AI-driven identity source systems—such as HR, Student Information…

Why Fischer Identity’s SaaS IAM Solution is the Best in the Industry

Choosing the right Identity and Access Management (IAM) solution is critical for organizations balancing security, compliance, and operational efficiency. Many SaaS IAM vendors offer cloud-based solutions, but few can match Fischer Identity’s industry-leading capabilities in provisioning, deprovisioning, lifecycle management, and…

Optimize Workday HR Integration with Fischer Identity for Seamless Identity Management

Optimize Workday HR Integration with Fischer Identity for Seamless Identity Management

FROM TECH TALK TO BUSINESS IMPACT: Crafting a Future-Ready IAM Roadmap with Fischer Identity Advisory Services

A successful IAM strategy isn’t just about technology—it’s about business impact. Fischer Strategic IAM Advisory Services helps organizations build roadmaps that align identity modernization with executive priorities like cost savings, risk reduction, and scalability. By turning technical complexity into compelling…

FROM TECH TALK TO BUSINESS IMPACT: The Importance of Aligning Workday HCM and Fischer Identity for Seamless IAM Integration

Integrating Workday HCM with an Identity and Access Management (IAM) platform like Fischer Identity requires more than just connecting systems—it demands close collaboration between HR and IT to align business processes and ensure secure, accurate identity lifecycle management. This post…

The Hidden Dangers in Identity Security—and What You Can Do About Them

Identity-related security threats are among the leading causes of data breaches and compliance failures across education, healthcare, finance, and government sectors. This post explores the top five IAM security risks—from weak authentication and orphaned accounts to shadow IT and audit…

Fischer Identity vs. SailPoint IdentityIQ and Identity Security Cloud: A Comprehensive Comparison

Fischer Identity vs. SailPoint IdentityIQ and Identity Security Cloud: A Comprehensive Comparison

FROM TECH TALK TO BUSINESS IMPACT: Ensuring Accurate Identity Matching in IAM – The Critical Role of Attributes

Ensuring Accurate Identity Matching in IAM: The Critical Role of Attributes

Why Choose Fischer Identity as a SaaS Solution Over an On-Prem Competitor?

As organizations evaluate their Identity and Access Management (IAM) needs, they often face a crucial decision: Should we deploy an on-prem IAM solution or adopt a cloud-based IAM approach? While on-premise IAM solutions require high upfront costs, complex maintenance, and…

Fischer Identity Integrates with AWS Identity and Access Management for Secure Access Solutions

Fischer Identity’s integration with AWS IAM delivers scalable, secure identity governance across hybrid and cloud environments. This partnership enhances access control, streamlines provisioning, and strengthens compliance with real-time synchronization and automation. With support for SSO, MFA, and Zero Trust models,…

Top Identity and Access Management Solutions: Enhance Security & Usability Today

A strong Identity and Access Management (IAM) strategy is vital to securing digital assets while enhancing user access. Fischer Identity delivers comprehensive IAM solutions with features like SSO, MFA integration, role-based access control, and identity lifecycle automation. These tools strengthen…

Fischer Identity Integrates with SAP SuccessFactors for Efficient HR Management Solutions

Fischer Identity Integrates with SAP SuccessFactors for Efficient HR Management Solutions

FROM TECH TALK TO BUSINESS IMPACT: Mastering IAM Through Storytelling

When it comes to Identity and Access Management (IAM), it’s easy to get tangled up in all the technical details—the data, policies, provisioning, compliance, and system architecture. These elements are important, no doubt, but they’re not what decision makers at…

Enhancing Your IAM Program with Fischer Identity’s Managed Identity Services

Fischer Identity’s Managed Identity Services (MIS) delivers more than just support—it provides strategic partnership, scalability, and proactive optimization for your IAM solution. Hosted in AWS and backed by 24/7/365 expert support, MIS offers flexibility, health monitoring, and professional services hours…

Why Fischer Identity’s Cloud IAM is the Best Choice Over On-Prem Competitors

Organizations today need an Identity and Access Management (IAM) solution that provides scalability, flexibility, and cost-efficiency without compromising security or control. Traditional on-prem IAM solutions are expensive, complex, and require extensive customization, making upgrades difficult and increasing administrative overhead. Fischer…

Top Identity Management Software for Enhanced Security and Compliance in 2025

Top Identity Management Software for Enhanced Security and Compliance in 2025

Fischer Identity: The Best Cloud-Based IAM Service for Secure User Management in 2025

Fischer Identity: The Best Cloud-Based IAM Service for Secure User Management in 2025

Unlock Security and Compliance with Top Access Management Software Solutions

Unlock Security and Compliance with Top Access Management Software Solutions

How to Use Fischer Identity to Integrate with Oracle Databases Securely and Efficiently

Fischer Identity simplifies secure access to Oracle databases with seamless integration, automated provisioning, and real-time synchronization. Its modular platform strengthens compliance with regulations like GDPR and HIPAA, while reducing manual overhead and safeguarding sensitive data. With scalable architecture and pre-validated…

Determining the Financial Investment for an Identity and Access Management (IAM) Solution: Insights from Fischer Identity

Investing in an IAM solution means balancing security, compliance, and user experience. This post explores key budgeting considerations and how Fischer Identity’s unified IAM platform delivers rapid value, seamless scalability, and predictable costs. From compliance to user empowerment, learn how…

Existing Customers Should Consider Fischer Identity’s Managed Identity Services (MIS)

Fischer Identity’s Managed Identity Services (MIS) empowers existing customers to get even more from their IAM investment. By shifting day-to-day operations to Fischer’s expert team, organizations gain proactive monitoring, faster change implementation, and predictable costs—freeing internal IT resources to focus…

FROM TECH TALK TO BUSINESS IMPACT: The Critical Role of Source System Data Accuracy in Identity Governance

In the world of Identity Governance and Administration (IGA), the phrase "garbage in, garbage out" has never been more relevant. The success of an Identity and Access Management (IAM) solution hinges on the quality, consistency, and accuracy of data from…

Fischer Identity vs. OneLogin: The Full-Featured IAM & IGA Solution vs. a Limited Cloud-Only SSO Platform

Fischer Identity vs. OneLogin: The Full-Featured IAM & IGA Solution vs. a Limited Cloud-Only SSO Platform

FROM TECH TALK TO BUSINESS IMPACT: Customizations in Identity Management Solutions Create Risks

Customizing IAM solutions through code may seem convenient—but it often leads to hidden costs, upgrade headaches, and long-term risk. This post explores why Fischer Identity’s true no-code platform is the smarter alternative, delivering full functionality through configuration alone. Discover how…

How IGA Helps You Pass Audits & Avoid Further Risk

Navigating today’s complex regulatory landscape is challenging, but compliance doesn’t have to be. This post explores how Identity Governance and Administration (IGA) simplifies audits, automates policy enforcement, and reduces risk. Learn how Fischer Identity empowers organizations to meet evolving regulations…

FROM TECH TALK TO BUSINESS IMPACT: Understanding IAM and IGA

In an era of rapidly evolving digital transformation, protecting sensitive data and managing user identities have become top priorities for every organization. At the heart of this effort lie two critical frameworks: Identity and Access Management (IAM) and Identity Governance…

IAM Program Essentials

In today’s increasingly interconnected digital landscape, Identity and Access Management (IAM) is your organization’s security cornerstone. As companies expand their digital footprint, ensuring precise control over who can access what is vital for protecting sensitive information and maintaining smooth operations.…

How Cisco Duo Works with Fischer Identity to Simplify IAM and Strengthen Security

How Cisco Duo Works with Fischer Identity to Simplify IAM and Strengthen Security

Seamlessly Transition from On-Prem IAM to a Full-Suite Cloud IAM Solution with Fischer Identity

Thinking about moving your IAM solution to the cloud? This blog outlines why transitioning from on-prem to Fischer Identity’s cloud-based IAM is a smart move. Learn how our no-code, fully configurable platform eliminates maintenance burdens, reduces costs, and ensures seamless…

Fischer Identity vs. Saviynt: The Proven vs. The Emerging in Cloud-Based IAM & IGA Solutions

In today’s digital landscape, protecting sensitive information is more critical than ever. One often overlooked yet vital component in cybersecurity is managing privileged accounts. These accounts hold the keys to the kingdom, granting users elevated access to critical systems and…

Managing Orphaned User Accounts with Fischer Identity

Orphaned user accounts pose a serious threat to security, compliance, and operational efficiency. This blog explores the risks these accounts create—from data breaches to regulatory violations—and how Fischer Identity’s automation and governance tools proactively identify, remediate, and deprovision them. Discover…

FROM TECH TALK TO BUSINESS IMPACT: The Complexities of Managing External Identities in Organizations

Managing external identities within an organization's Identity Governance & Administration (IGA) framework is inherently complex due to the diverse roles, varied access needs, and lack of centralized authoritative sources for these users. Unlike full-time employees or students, external users such…

Why IAM and IGA Programs Are Essential for Every Organization

In today’s digital-first world, organizations must navigate an increasingly complex security landscape while ensuring seamless access to critical resources. Cyber threats, regulatory pressures, and operational inefficiencies demand a structured and secure approach to identity management. This is where Identity and…

Top Identity Lifecycle Management Tools for Enhanced Security and Compliance

Key Takeaways Enhancing Security and Compliance: Identity lifecycle management tools offer automated solutions that efficiently manage user identities, adjusting access rights according to role changes to protect sensitive data and ensure compliance across various sectors. Streamlining Onboarding and Offboarding: Automated…

Managing Risk, Resilience, and Compliance in Financial Services with Fischer Identity

In today's financial services landscape, Identity and Access Management (IAM) is no longer merely an IT priority—it's a strategic imperative. As institutions grapple with evolving security threats, stringent regulatory demands, and increasing digital transformation, IAM serves as the cornerstone for…

Ready to Get Started?

We will build your demo to meet your specific needs, showcasing how the Fischer Identity solution:

 

  • Provides full life cycle management and a complete compliance framework

  • Utilizes configuration-based setups with pre-built workflows and integrations

  • Reduces help desk calls by utilizing an intuitive and user-friendly interface.

  • Handles complex IAM requirements without custom coding

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